When you’re searching for an asphalt paving contractor to work with for your residential asphalt or commercial parking lot repair projects, you’re probably going to do a quick Google search to see what you can find. However, just searching isn’t enough to ensure that you’re getting top quality. You have to have a critical viewpoint for the things you find. Also, there are certain things to keep your eyes out for in the reviews that will give you the real scoop on your potential asphalt installer.
What to Look for in an Asphalt Contractor
The Average Rating
Of course, the average rating for a business will be the first thing you notice when you search. The stars are hard to ignore, and this could be a great place to start. A quick search for “asphalt paving company near me” should give you a list of 5 or more companies listed from highest rated to lowest. A Google, Yelp, or even Facebook search can help you find paving companies in your area that have the best service.
Specific Descriptors
The next thing to look for when you read reviews for asphalt contractors is included in the text. Both reviews with and without descriptions are available, but those with descriptions will provide the best insight into how the experience will be to work with the contractor. You should be keen on specific details like “prompt,” “on budget,” “great customer service,” “polite,” and “professional,” just to name a few. How the reviewer presents the feedback will tell you a lot about the experience of contracting a paving team. Look for positives and negatives. Often when people have a great experience, they want to tell others about it, but that is even more true when there is a negative experience.
Age of Review
Another thing to consider when researching feedback is the age of reviews. You will want to look at the most recent reviews, especially if there are many of them or a few negative ones. Perhaps the negative ones are many years old, and in that case, the company may have improved its processes to address its lackluster performance years ago. Only the most recent reviews, usually no older than two years, are the most dependable.
Verified Reviewers
Also, remember that sometimes the reviews you see aren’t genuine. There are times when reviewers are fake or looking to spread falsehoods about a company. Verified reviewers come from real profiles, and on certain websites, they will have a symbol such as a checkmark to show that the review is authentic.
Reliable Asphalt Pavers
It is best to approach asphalt paving contractor reviews with a critical outlook but an open mind. While they can provide important information on companies before you hire them for asphalt services, they can be misleading to the untrained eye. However, if you’re in the New England area, make sure you’ve added Cassidy Paving to your list of companies to research. We have decades of experience providing top-quality asphalt paving and maintenance.